This Privacy Policy explains how SB Global BPO (“Company,” “we,” “our,” or “us”) collects, uses, stores, and protects personal information from visitors and users (“User,” “Users,” or “you”) of our website www.sbglobalbpo.com (“Site”) and any services, features, or resources offered through it.

By accessing or using this Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide when interacting with our Site. This information may include, but is not limited to:

• Full name

• Email address

• Phone number

• Company name

• Job title

• Business requirements or service interests

• Any additional information submitted through contact forms, quote requests, downloadable resources, or other inquiries

You may visit our Site anonymously. Personal information is collected only when voluntarily submitted.

1.2 Non-Personal Information

When you visit our Site, we may automatically collect certain non-personal information, including:

• Browser type

• Device type

• Operating system

• Internet Service Provider (ISP)

• IP address

• Pages viewed

• Date and time of visits

• Referring websites

• General website usage statistics

This information helps us improve our website, analyze traffic, and enhance user experience.

1.3 Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to improve functionality, personalize user experience, and analyze website traffic.

You may choose to disable cookies through your browser settings. Please note that disabling cookies may affect certain features and functionality of the Site.

2. How We Use Your Information

SB Global BPO may use the information collected for the following purposes:

Responding to Inquiries

To respond to your questions, requests, or support inquiries.

Providing Requested Information or Resources

To deliver information, proposals, service details, downloadable materials, or other requested resources.

Service Consultations

To communicate regarding outsourcing solutions, customer support services, appointment setting, virtual staffing, back-office support, sales support, or other business services.

Customer Support

To provide assistance before, during, and after engagement with our services.

Improving Our Website and Services

To analyze website usage, improve content, optimize user experience, and enhance our business services.

Marketing Communications (Optional)

If you choose to receive updates or voluntarily submit your information, we may send newsletters, company updates, service announcements, promotional materials, or business-related information that may be relevant to your interests.

You may opt out of marketing communications at any time.

We do not sell, rent, or trade your personal information to third parties.

3. How We Protect Your Information

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Our security measures include:

• SSL (Secure Socket Layer) encryption where applicable

• Secure data transmission

• Restricted access to sensitive information

• Industry-standard security practices

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

SB Global BPO shall not be liable for unauthorized access resulting from illegal or malicious activities beyond our reasonable control.

4. Information Sharing and Disclosure

We respect your privacy and do not sell or rent your personal information.

We may disclose information only in the following circumstances:

Internal Business Operations

Information may be shared with authorized employees, contractors, or representatives who require access to perform their responsibilities.

Trusted Service Providers

We may work with trusted third-party providers that assist with services such as:

• Website hosting

• Email communications

• CRM platforms

• Cloud storage

• Marketing platforms

• Analytics services

• Business software

These providers are permitted to use your information only as necessary to provide services on our behalf.

Legal Requirements

We may disclose information if required by law, legal process, court order, government request, or when necessary to protect our legal rights or comply with applicable regulations.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal, contractual, or regulatory obligations.

You may request access to, correction of, or deletion of your personal information by contacting us using the information provided below.

6. Your Rights and Choices

Depending on your location and applicable privacy laws, you may have the right to:

• Access your personal information

• Request corrections or updates

• Request deletion of your personal information

• Withdraw consent where applicable

• Opt out of marketing communications

• Request information regarding how your data is processed

To exercise any of these rights, please contact us using the contact information below.

7. Third-Party Websites

Our Site may contain links to third-party websites for your convenience.

SB Global BPO is not responsible for the privacy practices, security, or content of external websites. We encourage Users to review the privacy policies of any third-party websites they visit.

8. Changes to This Privacy Policy

SB Global BPO reserves the right to update this Privacy Policy at any time.

When changes are made, the “Last Updated” date at the top of this page will be revised.

Your continued use of the Site after any updates constitutes your acceptance of the revised Privacy Policy.

We encourage Users to review this page periodically to stay informed about how we protect personal information.

9. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

SB Global BPO

Website: https://www.sbglobalbpo.com

Email: info@sbglobalbpo.com

United States: +1 385 746 1584

Belize: +011 (501) 620-7051

WhatsApp: +011 (501) 620-7051